Return & Refund Policy
7-Day Normal Return
As a NOBIQ business policy, request a normal return within 7 calendar days from the documented delivery date. Contact NOBIQ before sending any product back.
Eligibility
For a change-of-mind return, the product must be unused, uninstalled and complete, with original accessories and documentation and reasonably complete packaging where applicable.
Wrong Product
NOBIQ will review a wrong-item delivery and arrange an appropriate replacement or return.
Damaged Product
Report transit damage promptly with available evidence. An unboxing video is not an absolute condition for claim acceptance.
Defective Product
Verified manufacturing or functional defects will receive appropriate return or warranty assessment.
Installed / Used Product
Installed or used products may not qualify for a simple change-of-mind return. Opening or installation alone will not invalidate a legitimate defect or statutory claim. Installation, electrical and plumbing issues will be distinguished from manufacturing defects.
Inspection
We will explain the return arrangement and inspect the returned product fairly before deciding the appropriate remedy.
Refund
After return inspection and refund approval, NOBIQ will initiate the approved refund within 7 business days. This is our business policy, not a universal legal deadline. Any mandatory earlier deadline remains applicable. COD refunds use an agreed traceable method such as bank transfer or mobile financial service; financial details are collected privately only as needed.
Return Logistics
For wrong items, transit damage or verified defects attributable to the product or NOBIQ, NOBIQ bears reasonable applicable return/replacement logistics. For eligible change-of-mind returns, the customer bears actual return logistics. Any original delivery-charge treatment will be explained according to the reason for return and applicable rights.
Warranty vs Return
Normal returns and warranty claims are separate processes. See our warranty policy for covered defects and service arrangements.
Cancellation
You may cancel before final confirmation without an order-cancellation charge. After confirmation but before dispatch, contact us promptly. Only genuinely incurred, previously disclosed or clearly explained, lawful and reasonable preparation or logistics costs may apply. After dispatch, actual delivery or return logistics may apply depending on the circumstances. No punitive cancellation fee applies. Statutory rights remain unaffected.
Return Address & Contact Before Sending
Please contact NOBIQ before sending any product for return or warranty service. Our official return/support contact details are provided in the footer.
These policies do not exclude or limit your rights and remedies under applicable Bangladesh consumer law. Mandatory legal requirements take precedence over any inconsistent policy term.
NOBIQ
Khandakar Villa, Road 6, Block D
Banasree, Rampura, Dhaka 1219, Bangladesh